CLEARFIELD HOME COLLECTION LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, browsing our products, placing orders, or contacting our customer service team. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information, as well as the rights available to you under applicable privacy laws.
1. Information We Collect
We may collect the following categories of personal information when you interact with our website:
Contact Information: Your name, email address, telephone number, billing address, and shipping address. Order Information: Details about products purchased, order numbers, transaction records, order status, and delivery information. Payment Information: Payment transaction details and payment status. Payment information may be processed by third-party payment service providers. We do not intentionally retain complete payment card numbers or security codes on our website. Account Information: Login credentials and other information you provide if you create an account. Technical Information: IP address, browser type, device information, operating system, website activity, and access timestamps. Communication Information: Messages, inquiries, feedback, and other information you voluntarily provide when contacting us.
2. How We Use Personal Information
We use personal information for legitimate business purposes, including:
Processing and fulfilling orders. Arranging shipping and delivery. Providing order confirmations and transaction updates. Responding to customer inquiries and providing after-sales support. Managing customer accounts and maintaining transaction records. Improving website functionality, usability, and customer experience. Detecting suspicious activities, preventing fraud, and protecting website security. Complying with applicable legal, tax, accounting, and regulatory obligations.
We do not use personal information for purposes materially different from those described in this Privacy Policy without providing any notice or obtaining consent when required by applicable law.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain essential website functionality, remember preferences, analyze website traffic, and improve the browsing experience.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality or your ability to complete specific activities.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
4. How We Share Personal Information
We may disclose personal information to the following categories of recipients when necessary for the purposes described in this policy:
Service Providers: Companies that support website hosting, order management, payment processing, customer service, analytics, and technical operations. Shipping and Logistics Providers: Carriers and delivery partners that require relevant information to transport and deliver orders. Professional Advisers: Legal, accounting, auditing, or other professional advisers where necessary. Government Authorities: Public authorities, regulators, or law enforcement agencies when disclosure is required by law or reasonably necessary to protect our legal rights. Business Transaction Parties: Relevant parties involved in a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements.
We limit disclosures to information reasonably necessary for the relevant purpose and require service providers to handle personal information in accordance with applicable contractual and legal obligations.
We do not sell personal information in exchange for monetary consideration. Where applicable privacy laws define “sale” or “sharing” more broadly, including certain disclosures for cross-context behavioral advertising, we will comply with the requirements applicable to our activities.
5. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, subject to applicable legal requirements.
Order-related personal data will generally be retained for seven (7) years after an order is completed. This retention period supports transaction management, accounting, tax compliance, dispute resolution, and the maintenance of appropriate business records.
Other personal information, including website activity, customer communications, and account information, may be retained for different periods depending on its purpose, the nature of the information, and applicable legal obligations.
When personal information is no longer required, we will delete it, anonymize it, or securely dispose of it, unless continued retention is required or permitted by law.
Where a valid deletion request is subject to an applicable legal exception, we may retain the information necessary to satisfy that exception.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Although we take appropriate precautions, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We encourage customers to take reasonable precautions when sharing personal information online.
7. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to the personal information we hold about you. Request information about how your personal information is collected, used, and disclosed. Request correction of inaccurate personal information. Request deletion of personal information, subject to applicable legal exceptions. Receive a copy of certain personal information in a portable format, where applicable. Withdraw consent where processing is based on consent. Object to or restrict certain processing activities where applicable. Opt out of certain targeted advertising, profiling, sale, or sharing activities where provided by applicable law. Not be discriminated against for exercising your privacy rights.
To submit a privacy request, please contact us at contact@clearfieldhomecollection.com. We may need to verify your identity before processing certain requests and will respond within the period required by applicable law.
If we decline a request, you may have the right to appeal our decision, depending on your jurisdiction. We will provide information about any applicable appeal process when required.
8. California Privacy Rights Under the CCPA/CPRA
This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies to our business.
8.1 Categories of Personal Information
Depending on how you interact with us, we may collect categories of personal information such as identifiers, customer records, commercial information, internet or other electronic network activity, and information you voluntarily provide in communications.
We collect and use these categories for the purposes described in Sections 1 and 2 of this Privacy Policy.
8.2 Right to Know and Access
California residents may request information about the categories and specific pieces of personal information we have collected, the sources of that information, the purposes for collection, and the categories of third parties to whom the information has been disclosed, subject to applicable legal requirements.
8.3 Right to Delete
California residents may request deletion of personal information we have collected, subject to exceptions under applicable law. For example, we may retain certain transaction records when necessary to complete transactions, comply with legal obligations, or establish, exercise, or defend legal claims.
8.4 Right to Correct
California residents may request correction of inaccurate personal information, taking into account the nature of the information and the purposes for which it is maintained.
8.5 Right to Opt Out of Sale or Sharing
CLEARFIELD HOME COLLECTION LLC does not sell personal information for monetary consideration.
California residents have the right to direct a business not to sell or share their personal information as those terms are defined under the CCPA/CPRA. If our activities fall within the legal definition of selling or sharing personal information, including certain disclosures for cross-context behavioral advertising, California residents may exercise the applicable opt-out rights.
We will honor valid opt-out requests as required by law. Where applicable, we will also recognize qualifying opt-out preference signals, such as Global Privacy Control (GPC), in accordance with legal requirements.
8.6 Right to Limit the Use of Sensitive Personal Information
Where applicable, California residents may have the right to limit certain uses and disclosures of sensitive personal information beyond those permitted by law. We will honor such requests where the right applies to our processing activities.
8.7 Non-Discrimination
We will not unlawfully discriminate against California residents for exercising their privacy rights. We will not deny goods or services, charge different prices, or provide a different level of service solely because a person exercised a right protected by the CCPA/CPRA, except where permitted by law.
8.8 California Privacy Request Contact
California residents may submit requests to access, correct, or delete personal information, or to exercise applicable opt-out rights, using the following dedicated privacy request email address:
Please include “California Privacy Request” in the subject line and describe the nature of your request. We may request additional information reasonably necessary to verify your identity or authority to act on behalf of another person.
Authorized agents may submit requests where permitted by law. We may require proof of authorization and may ask the relevant California resident to verify their identity directly.
We will process and respond to verifiable requests within the time limits established by applicable California law.
9. Children’s Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 without legally required authorization.
If we become aware that personal information has been collected from a child in circumstances that violate applicable law, we will take appropriate steps to delete that information.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or use external services. These third parties may maintain their own privacy policies and practices.
We are not responsible for the privacy practices or content of independent third-party websites. We encourage you to review their privacy policies before providing personal information.
11. International Data Transfers
Your personal information may be processed or stored in countries other than the country in which you reside, depending on the location of our service providers and business operations.
Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or applicable legal requirements.
Any revised version will be published on this page with an updated effective date. We encourage you to review this page periodically to remain informed about our privacy practices.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information below.
